Showing posts with label Service. Show all posts
Showing posts with label Service. Show all posts

Friday, 24 June 2011

eBay Takes On Amazon Marketplace With Fulfillment Service (EBAY, AMZN)




john donahoe ebay

EBay is going to start rolling out a fulfillment service for its merchants, the Journal reports.


What this means is that eBay is going to handle the storage and shipping of inventory for the merchants.


This is something that Amazon already does through its Marketplace service for second-hand goods and the like. Merchants who go through Amazon can benefit from its huge supply chain and the advantages that come with it, like not having to handle inventory, and fast and often free shipping. 


This is sort-of a full circle thing for the e-commerce market.


Normally, eBay is thought to have a much better business model than Amazon: unlike Amazon it doesn't have to bother with warehouses and inventory and shipping; all it has to do is provide an online marketplace and take a cut. And eBay has the vaunted online network effects that are supposed to make it invincible. But it happens that by owning the supply chain, Amazon can provide a better experience for merchants and customers, driving merchants to sell through Amazon instead of eBay. 


In the late 1990s Amazon tried to take on eBay in auctions and failed; now eBay is playing catch-up to Amazon and warehousing up.


Don't Miss: Why Network Effects Are Overhyped →


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Thursday, 23 June 2011

Microsoft Cloud Service Was Down For Hours This Morning (MSFT)




steve ballmer microsoft

Microsoft's current competitor to Google Apps, known as BPOS, suffered a three-hour outage this morning.


This isn't the first time, but the timing is unfortunate: next week, Microsoft is releasing its next generation of the service, called Office 365.


Microsoft didn't say how many customers are affected, but the company used Twitter to keep customers informed about the outage, which has been going on for a couple of hours now.


Microsoft also says via Twitter that Office 365 is rebuilt from the ground up to be more reliable.


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